CallKeepPricing

Terms of Service

Last updated August 2026

These Terms of Service (“Terms”) are a binding agreement between you and Innotech Development Group LLC (“CallKeep,” “we,” “us,” or “our”) and govern your access to and use of the CallKeep service, website, and related communications (the “Service”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you accept on behalf of a business, you represent that you are authorized to bind that business, and “you” refers to that business.

These Terms contain a mandatory arbitration provision and a class action waiver in Section 16 that affect how disputes are resolved. Please read them carefully.

1. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information, to keep your credentials confidential, and to be responsible for all activity under your account. Notify us promptly at hello@callkeep.ai of any unauthorized use.

2. The Service

CallKeep detects when your business does not answer an inbound call, texts the caller back on your behalf, holds a short conversation to capture and schedule the request within the rules you configure, records and transcribes voicemail, and alerts you to new leads. The conversation with your caller is generated by an automated assistant using artificial intelligence, on your behalf and in your business name.

Calendar access. If you connect a calendar account such as Microsoft Outlook or Google Calendar, you authorize CallKeep to read the busy times on the calendar you select, so the assistant does not offer a time you have already committed, and to create, update, and delete the booking entries CallKeep itself adds to that calendar. We do not read calendars you have not selected, and you can disconnect at any time from your dashboard. Our Privacy Policy describes this access in detail.

CallKeep assists your staff and does not replace professional judgment. The assistant can misunderstand a caller or make a mistake, and it does not diagnose vehicles or quote final prices. A human at your business confirms and completes each job. Any estimate, availability, or booking generated by the Service is provisional until you confirm it, and you are responsible for reviewing leads and honoring what is booked.

3. Your responsibilities

  • Provide and maintain accurate business information, including hours, services, scheduling rules, and registration details.
  • Configure call forwarding from your telephone line as instructed, and maintain the underlying phone service.
  • Comply with all laws applicable to your business and to your communications, including the Telephone Consumer Protection Act (TCPA), state telemarketing and messaging laws, and mobile-carrier requirements.
  • Use the Service only to communicate with people who have contacted your business, and not to send unsolicited marketing, unlawful, deceptive, harassing, or abusive messages.
  • Obtain and maintain any consents required for your communications and honor all opt-out requests.
  • Comply with recording and monitoring laws that apply where you and your callers are located. Some states require every party to consent before a call is recorded. CallKeep records voicemail a caller chooses to leave and announces itself at the start of the call; you are responsible for any additional notice or consent your jurisdiction requires.
  • Authorize us, by using the Service, to communicate with your callers in your business name and to act on the scheduling rules and business information you configure.

4. Messaging compliance and carrier registration

Text messaging through the Service runs over carrier-registered campaigns under applicable A2P 10DLC and CTIA requirements. You authorize us to submit registration information you provide to mobile carriers and The Campaign Registry on your behalf. You agree that your use of the Service will comply with carrier rules and messaging best practices, that the first message to a caller will identify your business, and that opt-out (STOP) and help (HELP) keywords, which CallKeep automates, will be honored and not circumvented. We may throttle, suspend, or terminate messaging that we reasonably believe violates law, carrier rules, or these Terms.

5. Acceptable use

You agree not to, and not to permit anyone to:

  • Use the Service for any unlawful, fraudulent, or deceptive purpose, or to send prohibited content (including messages related to unlawful activity, or content prohibited by carriers).
  • Send unsolicited or bulk marketing messages, or messages to recipients who have opted out.
  • Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its systems.
  • Reverse engineer, resell, or provide the Service to third parties except as expressly permitted.
  • Upload malware or use the Service to infringe others' rights.

6. Fees, billing, and taxes

  • Subscriptions. Paid plans are billed in advance on a recurring monthly basis at the price shown when you subscribe, and renew automatically until cancelled.
  • Included volume and overage. Each plan includes a monthly allotment of handled missed calls. Usage beyond the allotment is billed at the per-call overage rate shown for your plan.
  • Cancellation. You may cancel at any time, effective at the end of the current billing period. Cancellation stops future renewals; it does not retroactively refund the current period.
  • Refunds. Except where required by law, fees are non-refundable.
  • Price changes. We may change prices on renewal with advance notice to you.
  • Taxes. Fees are exclusive of taxes, which you are responsible for except for taxes on our net income.
  • Payment processing. Payments are handled by our third-party payment processor. We do not store full card numbers.

7. Intellectual property

The Service, including its software, design, and content, is owned by CallKeep and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service during your subscription for your internal business purposes. You retain ownership of the business information and content you provide, and you grant us a license to use it as needed to operate and improve the Service. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

8. Third-party services

The Service relies on third parties such as telephony, hosting, AI, and payment providers. Your use may be subject to those providers' terms, and we are not responsible for their acts or omissions or for interruptions attributable to them.

9. Privacy

Our Privacy Policy describes how we handle information and is incorporated into these Terms. Where you use the Service to process your callers' information, you are the controller of that information and we act as your service provider, processing it to provide the Service and following your reasonable instructions.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that every call will be captured, or that every message will be delivered by carriers. Telephone and messaging delivery depend on third-party carriers outside our control.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CALLKEEP AND INNOTECH DEVELOPMENT GROUP LLC, AND OUR OFFICERS, EMPLOYEES, AND SUPPLIERS, WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, OR LOST DATA, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless CallKeep and Innotech Development Group LLC from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your content or messages, your violation of these Terms, or your violation of any law or third-party right, including claims under the TCPA or other messaging or telemarketing laws relating to communications you direct through the Service.

13. Term, suspension, and termination

These Terms apply while you use the Service. You may close your account at any time. We may suspend or terminate your access, with or without notice, if you violate these Terms or carrier rules, if required for security or legal reasons, or if your account is delinquent. On termination, your license to use the Service ends, and we will delete or de-identify your account data within a reasonable period, except as needed to comply with law or enforce these Terms. Sections that by their nature should survive termination will survive.

14. Modifications to the Service and Terms

We may modify or discontinue features of the Service. We may also update these Terms; when we do, we will revise the “last updated” date and, for material changes, provide additional notice. Your continued use after an update means you accept the revised Terms.

15. Governing law

These Terms are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws rules. Subject to Section 16, the state and federal courts located in New Mexico will have exclusive jurisdiction over any dispute not subject to arbitration.

16. Dispute resolution; arbitration; class action waiver

Informal resolution first

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at hello@callkeep.ai. We will try to resolve it within 30 days.

Binding arbitration

If we cannot resolve a dispute informally, you and CallKeep agree to resolve it by final and binding arbitration administered by a recognized arbitration provider under its consumer or commercial rules, rather than in court, except that either party may bring an individual claim in small claims court. The arbitration will take place in the State of New Mexico or another mutually agreed location, and judgment on the award may be entered in any court with jurisdiction.

Class action waiver and jury trial waiver

You and CallKeep agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. You and CallKeep waive any right to a jury trial. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the rest of this Section remains in effect.

17. General

  • Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and CallKeep regarding the Service and supersede prior agreements.
  • Severability. If any provision is unenforceable, the rest remains in effect.
  • No waiver. Our failure to enforce a provision is not a waiver of it.
  • Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
  • Notices. We may provide notices to the email or account contact you provide.

18. Contact us

Innotech Development Group LLC (CallKeep). Email hello@callkeep.ai.